AUSTRALIA BUILDING MATERIALS & CONSTRUCTION SUPPLIES

ABOUT US

ABC TRADE OUTLET was founded in Melbourne in 2017 and opened a branch in Brisbane in 2020.

We are committed to providing quality and compliant building materials and hardware tools to professional customers in Australia (BUILDERS, SUB-CONTRACTORS, TRADIES). We offer flexible and on time assistance to our customers with rigorous and professional services. Our ambition is to provide compliant products and valuable support to assist our customer in the completion of their projects. Our objective is to accommodate customer satisfaction and success.

ABC Trade Outlet strives to enhance our supply chain management, efficiency management and professionalism development in order to strengthen our operations and to reduce customer costs at the best of our ability. We store a large range of products and provide delivery services to local areas upon consultation. We yearn to ensure convenience by our customers with our ONE STOP SERVICE.

QUESTION & ANSWER

Q: What's the ordering process?

A: Generally, a credit account is required (Download Account Application Form), once your credit account has been approved, you can contact our sales rep for a price list for the products that you desire. You can start ordering from here. Casual inquiries are accepted, rates for casual customers are higher in comparison.
Q: Delivery and Charges?

A: Deliveries can be arranged within the Metro area. Booking is essential for deliveries 3 days prior. Please see Delivery & Return Instruction for more details.
Q: In General, how long is the order preparation?

A: Our aim is to provide flexible service to customers. Generally speaking, we need 3 working days to prepare your order. If your order is particularly urgent, we can also accelerate the process, but you may incur extra charges.
Q: Will my order be delivered on a weekend or public holiday?

A: We can arrange deliveries on weekends and public holidays, additional charges apply.
Q: How is the quality of the products and what standards apply?

A: We understand that our customers are professionals, therefore we only supply goods fulfilling Australian Standards and suitable for professional users.
Q: How does ABC guarantee its competitive pricing?

A: We strive to expand our procurement volume and actively importing goods from overseas, along with effective operation management to reduce our procurement and operating costs, all done to ensure that our prices are most competitive.
Q: Is ABC responsible for goods unloading?

A: Generally, we do not provide unloading services. If this is required, please inform your sales rep at the time of order, additional charges apply.
Q: What's your return policy if I have a change of mind?

A: Returns are accepted within 7 days of delivery, a 15% surcharge applies. For more details, please refer to Return Guide.
Q: What are ABC Member Benefits?

A: There are plenty of advantages and benefits, including but not limited to order prioritising, lower delivery costs, free returns etc. Please read the ABC Membership Guide for more information.
Q: How are ABC Trade Outlet products selected?

A: We understand that there is a great range of comparable brands and products out on the market, ABC Trade Outlet works to choose the most suitable goods to ensure the high quality and low cost of our products.